Last Updated: June 26, 2026

These Terms of Service (“Terms”) apply to your use of the Custom Outdoor Builders website and your communications with Custom Outdoor USA, LLC d/b/a Custom Outdoor Builders (“Custom Outdoor Builders,” “we,” “our,” or “us”).

Our website is: www.customoutdoorbuilders.com

By using our website, contacting us, submitting a project request, requesting an estimate, or communicating with us, you agree to these Terms.

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1. About Custom Outdoor Builders

Custom Outdoor Builders provides outdoor living, construction, design, remodeling, and related services. Our work may include pavilions, patios, pergolas, outdoor kitchens, hardscapes, small additions, drawings, renderings, project planning, and related construction services.

Specific services, pricing, schedules, payment terms, warranties, and project details are governed by the written estimate, proposal, contract, invoice, change order, or agreement for each project.

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2. Website Use

You may use our website to learn about our services, view examples of work, contact us, request information, or submit project details.

You agree not to use our website for unlawful purposes, to interfere with the website, or to submit false, misleading, harmful, or unauthorized information.

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3. Estimates, Pricing, and Proposals

Any pricing, examples, photos, descriptions, or ballpark estimates shown on our website or discussed in general communications are for informational purposes only.

Actual pricing depends on many factors, including but not limited to:

• Project size

• Design selections

• Materials selected

• Site conditions

• Access to the work area

• Electrical, plumbing, drainage, or structural needs

• Engineering or permit requirements

• Labor and material costs

• Change orders

• Customer selections

• Hidden or unforeseen conditions

A project is not approved, scheduled, or guaranteed until the required written agreement, deposit, and project terms are completed.

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4. Project Information Provided by Customers

You are responsible for providing accurate information about your property and project, including existing conditions, property lines, HOA requirements, access limitations, utilities, drainage concerns, and any known issues.

If you provide photos, drawings, surveys, plans, or other documents, you confirm that you have the right to share them with us for project-related purposes.

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5. Appointments and Site Visits

We may schedule calls, consultations, or site visits based on availability.

Appointment dates and times may change due to weather, emergencies, project conditions, traffic, crew availability, or other business needs.

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6. Permits, HOA, Engineering, and Approvals

Some projects may require permits, HOA approval, engineering, inspections, or other approvals.

Unless clearly stated in a written agreement, the customer is responsible for confirming HOA restrictions, property restrictions, setbacks, easements, and other private requirements.

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Permit requirements and approval timelines may vary by city, parish, county, HOA, or other authority.

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7. Payments

Payment terms are determined by the written estimate, proposal, contract, invoice, or agreement for each project.

Deposits, progress payments, final payments, and change order payments must be made according to the agreed terms.

Failure to make payments may result in project delays, suspension of work, collection efforts, or other remedies allowed by law and by the written agreement.

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8. Change Orders

Changes to the project scope, materials, design, dimensions, finishes, or schedule may require a written change order and additional payment.

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Verbal discussions do not guarantee that a change is included unless confirmed in writing.

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9. Materials and Availability

Materials, colors, finishes, appliances, fixtures, pavers, stone, roofing, lumber, and other products may vary in price, availability, appearance, and lead time.

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Natural materials may have variations in color, texture, pattern, size, and finish.

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We are not responsible for manufacturer delays, discontinued products, supplier shortages, or changes outside our control.

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10. Weather and Site Conditions

Construction schedules may be affected by weather, site conditions, inspections, material delays, subcontractor availability, customer decisions, or other circumstances outside our control.

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Outdoor construction may involve dust, noise, temporary disruption, equipment, debris, and changes to access during the project.

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11. Photos, Renderings, and Examples

Photos, drawings, renderings, plans, sketches, and examples are for visual and planning purposes.

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Renderings and design images are not always exact representations of final construction. Actual results may vary based on materials, site conditions, field adjustments, engineering, code requirements, and customer selections.

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12. Website Content

The content on our website is provided for general information. We try to keep information accurate, but we do not guarantee that all website content is complete, current, or error-free.

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We may update, remove, or change website content at any time.

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13. Intellectual Property

The Custom Outdoor Builders name, logo, website content, photos, designs, drawings, renderings, text, graphics, and other materials may be protected by copyright, trademark, or other rights.

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You may not copy, reproduce, modify, distribute, or use our website content, photos, drawings, renderings, or branding without our written permission.

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14. Customer Communications

By contacting us, you agree that we may respond by phone, email, text message, or other reasonable communication methods related to your inquiry or project.

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You are responsible for providing accurate contact information and updating us if your phone number, email, or address changes.

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15. SMS/Text Messaging Terms

Custom Outdoor Builders may send SMS/text messages for project-related, customer-related, and internal company communication.

Messages may include:

• Appointment reminders

• Project updates

• Schedule changes

• Document or photo requests

• Estimate or proposal follow-ups

• Jobsite coordination

• Task updates

• Internal company operations messages

• Communication with employees, subcontractors, vendors, customers, and authorized contacts

Message frequency may vary depending on project activity. Message and data rates may apply.

You may opt out at any time by replying STOP. You may request help by replying HELP or by contacting us at:

Phone: (337) 414-3648
Email: contact@customoutdoorbuilders.com

SMS consent is not a condition of purchase.

SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

SMS opt-in data and consent will not be shared with any third parties.

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16. Internal Company Messaging

Employees, subcontractors, vendors, and authorized team members may verbally agree to receive work-related SMS messages from Custom Outdoor Builders.

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These messages may include task updates, project reminders, schedule coordination, file/photo requests, jobsite updates, and other company operations messages.

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Recipients can opt out at any time by replying STOP.

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17. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the content, policies, or practices of third parties.

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18. No Guarantee of Results

We work to provide quality service, but we do not guarantee that our website, communications, estimates, schedules, or project planning information will be error-free or uninterrupted.

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Any specific project warranties or guarantees must be stated in the written contract, proposal, warranty document, or agreement for that project.

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19. Limitation of Liability

To the fullest extent allowed by law, Custom Outdoor Builders is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or general communications with us.

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Project-specific rights, responsibilities, warranties, and remedies are governed by the written agreement for that project and applicable law.

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20. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict of law principles.

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21. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new “Last Updated” date.

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22. Contact Us

If you have questions about these Terms, contact us at:

Custom Outdoor Builders
1321 N Causeway Blvd. Ste. A
Mandeville, LA 70471
Phone: (337) 414-3648
Email: contact@customoutdoorbuilders.com