Last Updated: June 26, 2026

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Custom Outdoor Builders respects your privacy. This Privacy Policy explains how Custom Outdoor USA, LLC d/b/a Custom Outdoor Builders (“Custom Outdoor Builders,” “we,” “our,” or “us”) collects, uses, and protects information when you visit our website, contact us, request an estimate, communicate with our team, or work with us on a project.

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Our website is: www.customoutdoorbuilders.com

Our business contact information is:

Custom Outdoor Builders
1321 N Causeway Blvd. Ste. A
Mandeville, LA 70471
Phone: (337) 414-3648
Email: contact@customoutdoorbuilders.com

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1. Information We Collect

We may collect information that you provide directly to us, including:

• Name

• Phone number

• Email address

• Property address or project location

• Project details

• Photos, drawings, plans, sketches, or documents you send us

• Appointment details

• Communication history

• Estimate, proposal, invoice, and payment-related information

• Any other information you choose to provide

 

We may also collect basic website information automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of website visits

• General website usage information
   

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries

• Schedule appointments and site visits

• Prepare estimates, proposals, drawings, and project documents

• Communicate about your project

• Send project updates and reminders

• Request photos, files, approvals, or project information

• Coordinate with our team, subcontractors, vendors, and suppliers

• Provide construction, design, remodeling, outdoor living, and related services

• Process invoices and payments

• Improve our website, services, and customer experience

• Keep records for business, insurance, tax, and legal purposes
   

3. Project Photos and Documents

Customers may send us photos, videos, sketches, drawings, plans, surveys, permits, HOA documents, or other project-related files.

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We use those materials to understand the project, prepare designs or estimates, coordinate work, and maintain project records.

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We may also take photos or videos before, during, and after a project for documentation, quality control, progress updates, and business records.

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We will not publicly use photos of your property for marketing without reasonable care to avoid showing private personal information. If you do not want project photos used for marketing or portfolio purposes, please tell us in writing.
 

4. Sharing Information

We may share information when needed to operate our business and complete your project. This may include sharing information with:

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• Employees and internal team members

• Subcontractors

• Vendors and suppliers

• Designers, engineers, permit offices, inspectors, or other project-related professionals

• Payment processors

• Website, email, phone, CRM, project management, accounting, or file storage service providers

• Insurance companies, legal advisors, or government authorities when necessary

 

We share only the information reasonably needed for the purpose of providing services, managing projects, operating our business, or complying with legal obligations.

 

We do not sell your personal information.

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5. Website Tools and Third-Party Services

Our website or business systems may use third-party services to help us operate, communicate, schedule, store files, process payments, analyze website traffic, or manage customer information.

These services may collect or process information according to their own privacy policies. We use reasonable efforts to work with reputable providers.

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6. Cookies and Website Tracking

Our website may use cookies or similar tools to help the website function, understand visitor activity, and improve the user experience.

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You can usually adjust your browser settings to block or delete cookies, but some parts of the website may not work properly if cookies are disabled.

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7. Payments

If you make a payment, payment information may be processed by a third-party payment processor. We do not intentionally store full credit card numbers on our website.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, email, text message, or electronic storage system is completely secure. We cannot guarantee absolute security.

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9. Data Retention​

We may keep customer and project information for as long as reasonably necessary for:

• Project management

• Warranty or service purposes

• Business records

• Accounting and tax records

• Insurance purposes

• Legal compliance

• Dispute resolution
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10. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to business, legal, accounting, warranty, and recordkeeping requirements.

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You may also unsubscribe from certain communications as described below.

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11. Email Communications

If you email us or provide your email address, we may use it to respond to you, send project-related messages, provide estimates or documents, and communicate about services.

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12. SMS/Text Messaging

Custom Outdoor Builders may use SMS/text messaging for project-related and company-related communication.

Messages may include:

• Appointment reminders

• Project updates

• Schedule changes

• Document or photo requests

• Estimate or proposal follow-ups

• Jobsite coordination

• Task updates

• Internal company operations messages

• Communication with employees, subcontractors, vendors, customers, and authorized contacts

 

Message frequency may vary depending on project activity. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or contacting us at:

Phone: (337) 414-3648
Email: contact@customoutdoorbuilders.com

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13. SMS Consent and Phone Numbers

SMS consent is not a condition of purchase.

SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

SMS opt-in data and consent will not be shared with any third parties.

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14. Internal Company SMS Use

For employees, subcontractors, vendors, or authorized team members, Custom Outdoor Builders may request verbal permission to send work-related SMS messages.

These messages may include task updates, schedule changes, project reminders, file/photo requests, jobsite coordination, and other company operations messages.

Consent may be recorded in our internal company notes, CRM, or project management system.

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15. Children’s Privacy

Our services are intended for adults, homeowners, property owners, businesses, and authorized project contacts. We do not knowingly collect personal information from children.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

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17. Contact Us

If you have questions about this Privacy Policy or how we handle information, contact us at:

Custom Outdoor Builders
1321 N Causeway Blvd. Ste. A
Mandeville, LA 70471
Phone: (337) 414-3648
Email: contact@customoutdoorbuilders.com